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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Konferenzbeitrag"
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Quality management
36
Qualitätsmanagement
36
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
10
Kundenzufriedenheit
10
quality management
10
Business process management
8
Firm performance
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Prozessmanagement
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Standardisierung
8
Standardization
8
Unternehmenserfolg
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service quality
7
Beziehungsmarketing
5
Innovation
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Relationship marketing
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continuous improvement
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total quality management
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Consumer behaviour
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Employee suggestion system
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higher education
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Konferenzbeitrag
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944
Aufsatz in Zeitschrift
944
Conference paper
67
Case study
39
Fallstudie
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Collection of articles of several authors
27
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Cho, Insu
3
Dahlgaard, Jens Jörn
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He, Zhen
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Park, Heejun
3
Schmitt, Robert
3
Alič, Milena
2
Anttila, Juhani
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Brege, Staffan
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Chen, Chi-Kuang
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Choi, Jeongil
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Cronemyr, Peter
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Dadfar, Hossein
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Dahlgaard-Park, Su Mi
2
Jochem, Roland
2
Kim, Yonghee
2
Lenning, Jan
2
Park, Young Hyun
2
Psomas, Evangelos
2
Reyes, Lidia
2
Sun, Xiaojing
2
Thawesaengskulthai, Natcha
2
Wen, Decheng
2
Wongrukmit, Patcharin
2
Yoo, Hanjoo
2
Zhang, Min
2
Afazeli, Siamack
1
Amorim, Marlene
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Andersson, Roy
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Arzaghi, Bahareh Javadian
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Baković, Tomislav
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Barone, Stefano
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Behmer, Falk
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Bento, Graziela dos Santos
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Bergman, Bo
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Bergquist, Bjarne
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Cao, Jing
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Casadesús, Martí
1
Chakhunashvili, Alexander
1
Chen, Xiao
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Dahari, Zainurin
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Energy reports
299
The American economic review
243
International journal of economics and financial issues : IJEFI
172
Research in transportation economics
134
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
97
International journal of production economics
94
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
82
Journal of monetary economics
81
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
80
Labour economics : official journal of the European Association of Labour Economists
79
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
79
Journal of business ethics : JOBE
78
Proceedings of the 5th International Conference on Economic Management and Green Development
77
Agrarian economy and rural development : realities and perspectives for Romania : 6th edition of the International Symposium
73
Empirica : journal of european economics
70
The European journal of finance
68
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
67
The Cato journal : an interdisciplinary journal of public policy analysis
67
Towards the New Normal in Mobility : Technische und betriebswirtschaftliche Aspekte
65
The journal of real estate finance and economics
63
Agrarian economy and rural development : realities and perspectives for Romania : 7th edition of the International Symposium
62
Neue Dimensionen der Mobilität : technische und betriebswirtschaftliche Aspekte
61
The TQM journal : the international review of organizational improvement
61
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
59
Industrial marketing management : the international journal for industrial and high-tech firms
59
Agrarian economy and rural development : realities and perspectives for Romania : International Symposium : 11th edition
55
Journal of industrial engineering and management : JIEM
55
Peace economics, peace science and public policy
55
Transforming Mobility - What Next? : technische und betriebswirtschaftliche Aspekte
55
Revue d'économie politique
53
Harnessing tangible and intangible assets in the context of European integration and globalization ; Volume 2
52
Journal of accounting & economics
52
Economic dynamics and sustainable development ; Part 2
51
Agrarian economy and rural development : realities and perspectives for Romania : International Symposium : 12th edition
50
Interdisciplinary management research XVI ; 1
50
Interdisciplinary management research XVI ; 2
50
The impact of globalization on international finance and accounting : 18th Annual Conference on Finance and Accounting (ACFA)
50
Agrarian economy and rural development : realities and perspectives for Romania : 8th edition of the International Symposium
49
Competition and cooperation in economics and business : Proceedings of the Asia-Pacific Research in Social Sciences and Humanities, Depok, Indonesia, 7-9 November 2016, Topics in Economics and Business
49
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Anomaly detection in high-dimensional data with the Mahalanobis-Taguchi system
Ohkubo, Masato
;
Nagata, Yasushi
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1213-1227
Persistent link: https://www.econbiz.de/10011918904
Saved in:
2
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
3
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
4
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
5
Assessment of efficiency in public service - focused on Government 3.0 case in Korea
Seo, Inhee
;
Kim, Yonghee
;
Choi, Jeongil
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1161-1184
Persistent link: https://www.econbiz.de/10011918874
Saved in:
6
Auditing of explorative processes
Lenning, Jan
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
Saved in:
7
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
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8
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
9
Effectivity of quality methods used on the shop floor of a serial production : how important is Poka Yoke?
Pötters, Patrick
;
Schmitt, Robert
;
Leyendecker, Bert
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1200-1212
Persistent link: https://www.econbiz.de/10011918897
Saved in:
10
The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi
;
Reyes, Lidia
;
Chen, Chi-Kuang
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1108-1128
Persistent link: https://www.econbiz.de/10011918863
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