Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making
Year of publication: |
2024
|
---|---|
Authors: | Vairetti, Carla ; Aránguiz, Ignacio ; Maldonado, Sebastián ; Karmy, Juan Pablo ; Leal, Alonso |
Published in: |
European journal of operational research : EJOR. - Amsterdam [u.a.] : Elsevier, ISSN 0377-2217, ZDB-ID 1501061-2. - Vol. 312.2024, 3 (1.2.), p. 1108-1118
|
Subject: | Analytics | BERT | Complaint management | Deep learning | Text analytics | Beschwerdemanagement | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Text | Lernprozess | Learning process |
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