77 PILLARS OF QUALITY AND THE PURSUIT OF EXCELLENCE : a guide to basic concepts and lean six sigma tools for practitioners, managers, and entrepreneur

Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Author -- List of Abbreviations -- List of Figures -- List of Tables -- Abstract -- Part I Introduction and Literature Review -- 1 Introduction and Overview -- 1.1 Introduction and Motivation -- 1.2 Objectives and Contribution -- 1.3 Book Organization -- 2 Literature Review -- 2.1 A Brief History of Quality Control (QC) and Quality Improvement (QI) -- 2.2 The Leading Contributors to Quality -- 2.3 Quality Dimensions and Perspectives