Re-organising service work : call centres in Germany and Britain
Year of publication: |
c 2002
|
---|---|
Other Persons: | Holtgrewe, Ursula (ed.) ; Kerst, Christian (contributor) ; Shire, Karen (contributor) |
Publisher: |
Aldershot [u.a.] : Ashgate |
Subject: | Callcenter | Call centre | Unternehmensorganisation | Business organization | Qualifikation | Occupational qualification | Arbeitsbeziehungen | Employment relations | Deutschland | Germany | Großbritannien | United Kingdom | Servicepolitik | Organisationsentwicklung | Dienstleistungssektor | Internationaler Vergleich |
Description of contents: | Table of Contents [gbv.de] |
Extent: | XIII, 229 S graph. Darst. 23 cm. |
---|---|
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Aufsatzsammlung |
Language: | English |
Notes: | Enth. 11 Beitr. Includes bibliographical references and index |
ISBN: | 0-7546-1955-9 |
Classification: | Dienstleistungen: Allgemeines |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Bokranz, Rainer, (2001)
-
Service work : critical perspectives
Korczynski, Marek, (2009)
-
Wassermann, Wolfram, (1999)
- More ...
-
Dilemmata der Callcenter-Arbeit
Holtgrewe, Ursula, (2002)
-
Call Center: die Institutionalisierung von Flexibilität
Holtgrewe, Ursula, (2002)
-
Zwischen Kundenorientierung und organisatorischer Effizienz : Callcenter als Grenzstellen
Holtgrewe, Ursula, (2002)
- More ...